Shipping policy

Shipping & Digital Delivery Policy

Last Updated: August 27, 2026

Digital Delivery Only

Carzotive provides digital vehicle history reports. We do not ship physical products.

All vehicle history reports are delivered electronically to the email address provided by the customer at checkout.

Delivery Times by Plan

Reports are generally delivered according to the plan selected at the time of purchase:

  • Basic Plan — Generally delivered within 1–2 hours of purchase

  • Standard Plan — Generally delivered within 30 minutes of purchase

  • Premium Plan — Generally delivered within 30 minutes of purchase

Delivery times are estimates and may vary during periods of high demand, technical issues, data-source delays, or other circumstances beyond our reasonable control.

How You Receive Your Report

Once your payment has been successfully processed and the report is available, your vehicle history report will be delivered electronically to the email address you provided during checkout.

If you do not see your report within the expected delivery timeframe, please check your spam, junk, promotions, or other filtered email folders before contacting us.

Delivery Issues

If you have not received your report within the applicable estimated delivery timeframe, please contact us at:

Email: Contact@carzotive.info

When contacting us, please provide your order number and the email address used for your purchase so that we can locate and review your order.

We aim to investigate delivery issues promptly.

Customer Responsibility

Customers are responsible for providing a valid and accessible email address during checkout.

Carzotive is not responsible for delivery problems caused by:

  • An incorrect email address entered by the customer

  • A full or inaccessible email inbox

  • Spam or junk-mail filtering

  • Email-provider restrictions

  • Customer-side technical issues

  • Other circumstances outside Carzotive's reasonable control

No Physical Shipping

Because all Carzotive products are digital:

  • There are no physical shipments

  • There are no shipping charges

  • There are no tracking numbers

  • There is no physical delivery address required for product delivery

Your report is delivered electronically.

Contact Us

Carzotive
Email: Contact@carzotive.info
Address:
73 E 4TH ST APT 5C
New York, NY 10003
United States