Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

All vehicle history reports sold by Carzotive are digital products delivered electronically. Because digital reports are generated and delivered electronically, all sales are generally final once the report has been delivered, subject to the refund eligibility described below.

Report Delivery Time

Reports are delivered electronically according to the plan selected at checkout:

  • Basic Plan — Generally delivered within 1–2 hours

  • Standard Plan — Generally delivered within 30 minutes

  • Premium Plan — Generally delivered within 30 minutes

Delivery times are estimates and may vary during periods of high demand, technical issues, data-source delays, or circumstances beyond our reasonable control.

Refund or Replacement Eligibility

You may be eligible for a refund or replacement if:

  • Your report was not delivered within the applicable plan's stated delivery timeframe and the delay is attributable to Carzotive.

  • The report was generated for the wrong VIN due to a technical error on our part.

  • You were charged more than once for the same report due to a duplicate transaction or technical billing error.

Carzotive will review each request based on the circumstances of the order.

No Refunds for Customer-Entered Incorrect Information

A refund is generally not available when the customer enters an incorrect VIN or other incorrect information during checkout.

Because our reports are generated based on the VIN submitted by the customer, customers are responsible for carefully verifying the VIN before completing their purchase.

If you believe you entered the wrong VIN, contact us as soon as possible. If the report has not yet been generated, we may be able to assist where reasonably possible.

No Refunds Based Solely on Report Results

A refund is generally not available solely because:

  • The report does not contain the information you expected.

  • The vehicle history is different from what you expected.

  • The report contains no accident or damage records.

  • You are dissatisfied with the vehicle's history.

  • A particular historical event is not included in the available records.

Vehicle history information depends on records available from third-party data sources, and Carzotive cannot guarantee that every historical event will be reported or available.

Duplicate Charges

If you believe you were charged more than once for the same report due to a billing or technical error, please contact us promptly with your order information.

After verification, Carzotive may issue a refund for the confirmed duplicate charge.

How to Request a Refund

To request a refund or report an issue with your order, contact us at:

Email: Contact@carzotive.info

Please include:

  • Your order number

  • The VIN associated with the order

  • The plan purchased

  • The email address used for the purchase

  • A brief explanation of the issue

Refund requests should be submitted within 24 hours of the purchase whenever possible so that we can review the order promptly.

Refund Review and Processing

We aim to review refund requests within 1 business day.

If a refund is approved, the refund will generally be issued to the original payment method used for the purchase. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Contact Information

Carzotive
Email: Contact@carzotive.info
Address: 73 E 4TH ST APT 5C
New York, NY 10003
United States